How to Buy:
To purchase an item click on its 'add to cart button' on the product page. You may then continue to shop; we haven't noticed item limits with our cart.
When you're ready to purchase hover over the cart and click on the checkout button. You will be taken to a screen where you can edit your order or return to shop. Hit 'checkout' again and you will be taken screen where you pick you payment method for instant payment.
We will pack and ship your items as soon as we receive your order, usually in the same day.
If you have any questions about methods of shipping or payments please contact us at email@example.com with "payment questions" in the subject line.
Silvertree Jewelry uses Square and PayPal for our online transactions. Both accept credit cards without requiring an account, and are secure. PayPal is capable of checking account transactions or payments from an account fund balance. For more information on PayPal please go to their website: www.paypal.com.
Sales tax is determined automatically based on total order and shipping location. There is no tax on orders shipped outside CO. In state orders are subject to tax because we like roads and schools.
If you are a store owner needing to make a wholesale order then please contact firstname.lastname@example.org with 'retail order' in the subject line and we will accommodate you.
This is all subject to change.
SIlvertree receives literally hundreds of Silent Auction donation requests per year, and as much as we would love help everyone we can only chose a limited number of events a year.
If you are making a donation request please send a formal request letter and any relevant press materials in PDF form to email@example.com.
Non-profits are vetted on a individual basis. Groups focusing on cancer, childhood disease, disaster relief and music/arts education in Colorado will get top priority. To be considered ALL events must benefit charities and non-profits that are established 501c3 non-profits in the State of Colorado, USA; and at LEAST 80% off all revenue from your event must be donated directly to the beneficiary. No exceptions.
Silvertree ships exclusively via the United States Postal Service which helps keep our small town post office alive.
Silvertree Jewelry offers FREE first class shipping for all domestic orders, including Puerto Rico, American Samoa, and the US Virgin Islands. USPS Priority Shipping is offered for a fee of $7-8 (by location) for most orders. Orders of $200 or more receive FREE USPS Priority Shipping. Most domestic orders will be delivered within 2-5 days of placement; orders to HI, AK, PR, and American Samoa and other US territories are subject to longer shipping times.
US territories (Guam, Marshall Islands) and associated states are offered discounted USPS first class shipping, and priority shipping for a flat fee of $10. Free shipping is offered for orders over $100. Orders shipped to US Territories may be subject to additional port fees or taxes payable by the customer.
International Shipping (Includes Canada & Mexico):
International orders are shipped with USPS International. Discounted First Class International shipping is offered to most locations, and International priority shipping is offered for a flat fee. Free international shipping is offered on orders of $200 or more. International shipping is subject to change.
International orders may be subject to additional taxes and fees associated with the receiving countries border. These fees vary by country and are to be paid by the customer to the receiving countries postal service. Silvertree is not responsible for the payment of import fees or related port taxes.
ALL shipping insurance on ALL orders is on us until further notice. This is subject to change.
Full refund or exchange is honored for all pieces returned clean and undamaged within 14 business days from the time you received your item.
Undamaged pieces returned after 14 days may receive an exchange for an item of equal or lesser value.
Undamaged items returned after 30 days will be offered an exchange for an item of lesser value or a partial refund. Contact us at firstname.lastname@example.org with "late return" in the subject line before shipping your item.
Damaged items returned within a year of purchase will be repaired for free or exchanged for an item of equal or lesser value. Damaged items returned after one calendar year will be assessed on an individual basis and could be subject to repair fees or a partial refund. Before shipping your item please contact Carol B Elmore at Carol.Elmore@silvertreejewelry.com with "damaged item return" in the subject line.
Before returning any item, even undamaged goods within 14 days, please email us with "pending return" in the subject line.